Dated: 4 February 2016

1. As per the Request for Proposal dated 1 January 2016 for outsourcing of services related to issuance of Indian passports at Embassy of India, Washington DC and its Consulates in the USA, the bidding companies have to submit ISO 23026-2015 (or equivalent) for website quality certification besides the other two certificates for quality management and IT related services.

2. It is hereby clarified that the ISO Certificate for website quality can be submitted to the Mission within three months from the date of award of Contract. During the period of contract, the Service Provider is fully responsible for the integrity and security of the website.

3. If the Service Provider does not submit the requisite certificate within the prescribed period, Mission will impose a fine of US $500 per day up to a maximum of 30 days after which Mission has the right to terminate the Contract and encash the Bank Guarantee for premature termination of Contract. Mission with the approval of Ministry of External Affairs can however relax the provisions of penalty after considering the reasons for the delay.